To Place an Order

  • Properly identify order type, i.e.: back issue(s), special publication(s), subscription

  • Include necessary end-user information, such as an IP Registry organization number, IP range or email address (for internal use only)

  • We do not accept orders for individual memberships/subscriptions through agencies

  • We do not automatically send invoices or receipts to agencies. You will receive a payment confirmation.

Definition of Subscription Terms

  • Calendar Year Subscription starts in January and ends in December; orders received after the Calendar Year subscription period begins will be back-started

  • Anytime Start Subscriptions start with the first available issue

Instructions Concerning Payments

  • Payment is required in advance

  • Subscriptions are non-transferable and non-refundable

  • Do not send one payment to cover multiple subscription titles

  • Check: All checks must be made payable to the journal; we only accept checks that are in US dollars and drawn upon a United States bank

  • Credit Card: We currently accept Discover, MasterCard or Visa credit card payments. We do not accept American Express. For security purposes we do not accept credit card information by email.

  • Shipping: All subscriptions include surface mail. Additional charges will be added for air mail delivery. Only certain journals offer air delivery. Check individual journal listings.

Claim Policy

A “claim” is hereby defined as a written request by a subscriber of a publication due to damage, faulty copy or non-receipt.

  1. All claims must be submitted via email or mail.

  2. All claims must be received within two months of the journal mail date for United States addresses and four months for non-United States addresses

  3. If claim is approved, replacement issue(s) will only be provided once; after initial replacement, the issue must be purchased.

  4. The quantity of issues per volume that may be claimed is determined by the quantity of issues per subscription term

    • If there are 1–3 issues in the subscription term, the maximum that can be claimed is 1

    • If there are 4–7 issues in the subscription term, the maximum that can be claimed is 2

    • If there are 8–12 issues in the subscription term, the maximum that can be claimed is 3

 
 
 

Please mail orders with payment to the business office:

[ Journal Name ]
KnowledgeWorks Global Ltd.
301 Concourse Blvd., Suite 210
Glen Allen, VA 23059 USA

For questions regarding payment, please see journal specific pages for contact information.

For questions regarding electronic journal access, please contact orders.ks@kwglobal.com